Privacy Policy

Information We Collect

We may collect the following categories of information.

Information You Provide

You may provide information to us when you:

• Place or attempt to place an order
• Create or manage a customer account
• Contact customer support
• Request a return, cancellation, or order adjustment
• Subscribe to marketing communications
• Participate in a promotion or special offer

This information may include:

• Name
• Email address
• Telephone number
• Billing and shipping addresses
• Account login information
• Order numbers and purchase history
• Customer-support communications
• Product preferences
• Information submitted in connection with returns, damaged orders, or other service requests

Payment Information

Payments are processed by third-party payment providers. TC&G Supply Co. does not directly store complete payment-card numbers or card security codes.

Payment providers may collect and process payment details, billing information, transaction amounts, fraud-prevention information, and other information necessary to complete a transaction.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring and exit pages
• Pages and products viewed
• Date and time of visits
• Website interactions
• Approximate location derived from an IP address
• Shopping-cart and checkout activity
• Cookie and similar technology identifiers

How We Use Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Calculate taxes and shipping charges
• Send order confirmations and shipping updates
• Provide customer accounts and order history
• Respond to customer questions and support requests
• Process approved returns, refunds, or cancellations
• Detect and prevent fraud, abuse, and security incidents
• Maintain and improve our website
• Understand website traffic and customer behavior
• Measure advertising performance
• Present relevant products and promotions
• Comply with tax, accounting, legal, and regulatory obligations
• Enforce our policies and protect our legal rights

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to operate the store, remember shopping-cart contents, maintain customer sessions, analyze website usage, prevent fraud, and measure advertising performance.

Some cookies are necessary for the website and checkout process to function. Other cookies may support analytics, personalization, or advertising.

You can control certain cookies through your browser settings and any cookie controls provided on our website. Disabling necessary cookies may prevent parts of the website, customer account, shopping cart, or checkout from functioning properly.

Google Analytics and Advertising

We may use Google Analytics and related Google services to understand how visitors use our website. These services may collect information such as pages visited, device and browser details, approximate location, referral sources, and interactions with the website.

Google requires websites using Analytics to disclose its use and describe how data is collected and processed. Google Analytics privacy-disclosure policy

We may also use advertising and conversion-measurement services, including Google Ads or similar platforms. These services may use cookies or related technologies to measure advertising performance or present relevant advertising.

You can learn more about how Google processes information at:

How Google uses information from sites or apps that use its services

Do Not Track

Some browsers provide a “Do Not Track” preference. Because there is no universally accepted standard for responding to these signals, our website does not currently respond to Do Not Track signals. You may still manage cookies through your browser settings and any privacy controls available on our website.

How We Disclose Information

We may disclose information to service providers that help us operate our business, including:

• Website hosting and technology providers
• WordPress and WooCommerce service providers
• Payment processors
• Shipping carriers and fulfillment providers
• Tax-calculation and accounting providers
• Fraud-prevention and security providers
• Analytics and advertising providers
• Email and customer-communication providers
• Professional advisers, such as accountants, attorneys, or insurers

These parties receive information only as reasonably necessary to perform services for us or as otherwise permitted by law.

To process purchases and deliveries, necessary billing, transaction, order, and shipping information may be transmitted to our payment processors, shipping providers, and other service providers.

We may also disclose information:

• To comply with a legal obligation or government request
• To investigate fraud, abuse, or security threats
• To enforce our agreements or policies
• To protect the rights, property, or safety of TC&G Supply Co., our customers, or others
• In connection with a merger, acquisition, financing, sale, or transfer of business assets

Sale or Sharing of Personal Information

TC&G Supply Co. does not sell personal information for money.

Certain analytics or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under some state privacy laws, even when no money is exchanged. Depending on your location and the technologies enabled on our website, you may have the right to opt out of these activities.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide customer service
• Maintain customer accounts
• Comply with tax, accounting, and legal obligations
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements

Retention periods vary depending on the type of information and why it was collected. Some order and transaction records may be retained for several years when required for accounting, tax, fraud-prevention, or legal purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization.

Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Please use a strong, unique password and notify us promptly if you believe your account has been accessed without authorization.

Your Choices and Privacy Rights

You may:

• Update certain account information through your customer account
• Request assistance correcting account or order information
• Unsubscribe from marketing emails using the link in those messages
• Manage cookies through your browser or available website controls
• Contact us about accessing or deleting certain personal information

Depending on your state of residence and subject to applicable exceptions, you may have rights to:

• Know or access personal information collected about you
• Correct inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain information
• Opt out of certain sales, sharing, or targeted advertising
• Limit certain uses of sensitive personal information
• Appeal a denied privacy request
• Exercise privacy rights without discriminatory treatment

To submit a privacy request, email support@tcandgsupplyco.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. We may retain information when required for transaction records, taxes, fraud prevention, legal compliance, dispute resolution, or another permitted purpose.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has submitted personal information to us without appropriate authorization, contact us at support@tcandgsupplyco.com so we can review the request.

Third-Party Websites

Our website may contain links to third-party websites or services. We do not control and are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, service providers, or legal obligations.

When we make changes, we will update the effective date at the top of this page. Material changes may also be communicated through the website or another appropriate method.