Shipping & Returns

Shipping Area

TC&G Supply Co. currently ships only to addresses within the United States. We do not offer international shipping at this time.

Shipping Origin and Fulfillment

Our inventory is stored and orders are packed and dispatched from Roseville, Michigan, United States.

Orders are fulfilled directly by TC&G Supply Co. We do not use a third-party dropshipping or fulfillment service. Every order is reviewed and packed by our team before shipment.

Order Processing

Orders are typically processed within 2–3 business days after payment is successfully completed. Business days do not include weekends or federal holidays. Processing may take longer during holidays, major product releases, periods of unusually high order volume, or circumstances outside our control. The processing period is separate from the carrier’s estimated transit time.

Shipping Carriers

We primarily ship orders using USPS. The carrier and service used may depend on the destination, package size, order value, and available shipping service.

The selected carrier will be identified in the shipping-confirmation email when tracking is available.

Shipping Costs

Shipping costs are calculated based on the order and delivery address and are displayed at checkout before payment is submitted.

Estimated Delivery

After the carrier accepts the package, estimated transit time is 2–7 business days.

The complete estimated timeframe consists of:

• Order processing: 2–3 business days
• Estimated carrier transit: 2–7 business days after shipment

Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, service interruptions, and other circumstances outside our reasonable control may affect delivery.

When tracking is available, tracking information will be sent to the email address provided with the order. Customers should allow time for the carrier to activate and update the tracking record.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your shipping information carefully before submitting an order.

If you notice an error, contact us immediately at support@tcandgsupplyco.com. We cannot guarantee that an address can be changed after processing or shipment has begun.

TC&G Supply Co. is not responsible for delivery delays or failed deliveries resulting from an incomplete or inaccurate address provided by the customer. Contact us if a package is returned to us so we can review the available options.

Trading Card Products

All trading card game products are final sale.

Due to the risk of trading card products being opened, altered, substituted, or exposed to counterfeit products after delivery, TC&G Supply Co. cannot verify a returned trading card product’s authenticity and condition. We therefore do not accept voluntary returns, exchanges, or refunds on trading card products.

This final-sale policy does not prevent customers from contacting us about an item that arrived damaged, defective, incorrect, or missing from an order.

Preorders

All preorder purchases are final sale. Preorders cannot be voluntarily canceled, returned, exchanged, or refunded after purchase, except where required by applicable law or when TC&G Supply Co. cannot fulfill the order.

Product release dates and delivery estimates may change because of manufacturer, distributor, or carrier delays outside the control of TC&G Supply Co.

If we cannot fulfill a preorder, we will cancel the affected item and issue a refund to the original payment method.

Returns For Eligible Items

Products identified on their product page as eligible for return may be returned within 30 days of delivery. Eligible items may include accessories such as binders, card sleeves, deck boxes, and other merchandise displaying a 30-day return-eligibility notice. Trading card game products and preorders remain subject to their respective final-sale policies.

To qualify for a return, the eligible item must be:

• Unused and in its original condition
• In its original packaging
• Accompanied by the order number or other proof of purchase
• Returned in a condition suitable for resale

Unauthorized returns may be refused and may not qualify for a refund.

Customers are responsible for return-shipping costs on ordinary returns of eligible items.

Do not send an item back without authorization. To request a return, email support@tcandgsupplyco.com. If approved, we will provide return instructions and the appropriate return address.

Restocking Fees

TC&G Supply Co. does not charge a restocking fee on approved eligible returns.

Original shipping charges are not refundable unless the return resulted from an item that TC&G Supply Co. confirms was damaged, defective, incorrect, or otherwise subject to a refund of shipping charges under applicable law.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery. If an item arrives damaged or defective, you receive the wrong item, or an item is missing, contact us within 7 days of delivery at support@tcandgsupplyco.com.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the product packaging
• Photographs of the shipping package and shipping label

Please retain the item, product packaging, and shipping materials until the claim has been resolved.

We will review the information and provide instructions. When TC&G Supply Co. confirms that an item was damaged, defective, or incorrect, we will cover the applicable return-shipping cost.

Refunds

When an eligible return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected. Your bank or payment provider may require additional time to post the refund to your account.

Items returned without authorization or items that do not satisfy the eligibility requirements may not qualify for a refund.

Order Cancellations

To request an order cancellation, contact support@tcandgsupplyco.com as soon as possible.

We will attempt to accommodate cancellation requests, but cancellation is not guaranteed after processing has begun. Orders that have already shipped cannot be canceled. Preorders remain subject to the final-sale policy stated above.

Questions About an Order?

For questions about shipping, returns, damaged orders, or cancellations, contact:

TC&G Supply Co
Business Mailing Address
P.O. Box 33
Fraser, MI 48026
United States

Phone: (586) 491-3476
Support: support@tcandgsupplyco.com